What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A. Add the Product object to your DCS application.
• B. Add images as the product image will not be pulled from Engagement Cloud.
• C. Configure products groups and product items in Engagement Cloud.
• D. Add product ID(s) to the database component.

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

• A. an inbound message filter per sender
• B. a configured profile option to schedule the retrieval of emails
• C. an inbound message filter per time schedule
• D. a configured job to process inbound emails

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

• A. You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• B. You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C. You have to edit the e-mail template and add HTML code to customize the standard text section.
• D. You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Which four actions does the REST API for Service Requests (SRs) allow?

• A. Update SR assignee
• B. Delete SR by SR title
• C. Create SR
• D. Delete SR by SR number
• E. Update SR milestone

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A. Create standard text to be posted to the message thread.
• B. Configure the email template to be used for notification.
• C. Add an extension column to the milestone object to hold the warning threshold value.
• D. Configure an analytics report showing milestones in warning status.
• E. Configure an object workflow action to send the email when the milestone status changes to warning.
• F. Specify the warning threshold for the milestone in the standard coverages.